Delete Your Account

1. Delete your account from inside the app

The fastest way to permanently delete your account:

Open Ezkoy while signed in, go to Settings, open the Account section, tap Delete Account, and confirm. Your account and associated cloud data are removed right away.

2. If you cannot access the app

If you can no longer sign in, email us from the address linked to your account and we will delete it for you. Send your request to support@ezkoy.com with the subject "Delete my account". We may ask you to confirm ownership of the account before we proceed. Email requests are actioned within 30 days of verifying your request.

3. What gets deleted

Deleting your account permanently removes:

• Your profile (name, age, gender, height, weight, goals, preferences and allergies)
• Your meal history and logged foods
• Your weight history
• Your water history
• Your activity history
• Your AI coaching history
• Your subscription profile, except information we are legally required to retain
• Your account and login credentials

Anonymised or aggregated records that cannot be linked to you may be kept for analytics, and we may retain limited information where required by law (for example, tax or transaction records). Note that cancelling or refunding a subscription is handled through the App Store or Google Play and is separate from deleting your Ezkoy account.